Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
You can download the app on Google playstore and Appstore
Registering for SystmOnline
If you would like to register for SystmOnline (Online Appointments, Prescriptions and Medical Record Service) you can ask one of the reception staff at the practice, you will be required when registering to show 2 forms of ID (at least one of these must be photo ID, e.g. passport and/or driving licence + utility bill, birth certificate, bank statement).
Patients 11 and under – The parents of patients aged up to 11 can request proxy access for their children and the parent would then be able to order repeat prescriptions online and book appointments online for their child, when the child turns 11 the account will be automatically closed, reason given below.
Patients aged between 11 and 16 – In order to prevent any breach of confidentiality we do not allow parental access for children aged 11-15. When a patient reaches the age of 16 they can request online access in the usual way.
Why we do not allow Online Access for Parents on behalf of their 11-15 Year Old Children
Respecting patient confidentiality is an essential part of good care. This applies when the patient is a child or young person as well as when the patient is an adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice, or they might not tell a Doctor all the facts needed to provide good care.
The same duties of confidentiality apply when using, sharing or disclosing information about children and young people as about adults. Although someone with parental responsibility can seek access to a child’s medical records, if there is information given by the child or young person in confidence this would not normally be disclosed without their consent. In giving those with parental responsibility online access to their children’s records there is a risk that we could breech the confidentiality of the child. Therefore parents of children aged 11 years or more cannot currently have online access to their child’s records.