We regret that we have to share this post.
Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.
We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.
However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances, which are set to worsen over winter with the 2nd COVID wave.
We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.
We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period.
Mosborough Health Centre
Please see the website homepage for the latest advice.
We are very proud to be part of a national clinical trial for COVID-19, to look for potential treatment for vulnerable people. If you are over 65 or over 50 with a health condition, we are sending you text messages about the study. You can find more information on the website https://www.phctrials.ox.ac.uk/principle-trial or call 0800 138 0880. We are also happy to help you with any questions. Thank you.
Welcome to the website for Mosborough Health Centre
Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
PLEASE ENSURE THAT YOU ARRIVE ON TIME, EARLY AND LATE ARRIVALS WILL NOT BE ADMITTED.
Clinics will run very differently this year. To enable social distancing and to help everything run as smoothly as possible, queues will be outside the building so please dress accordingly for any adverse weather conditions. Once in the building, you will be directed to a clinical room for vaccination. We would advise you to wear easily accessible clothing during your visit. To enable clinicians to have time to change PPE between patients and to avoid unnecessary cleaning down of seats and desks, you will have to remain standing for your vaccination before you are asked to leave via the fire exit at the rear of the building. We will have staff/volunteers on hand to guide you.
We are awaiting further guidance from the Department of Health about vaccination programmes for healthy adults between the ages of 50-64, we are not able to make any appointments for this.
UNIVERSAL CREDIT - ADVICE
The number of Universal Credit claimants has risen dramatically in the city. As the Job Retention Scheme comes to an end, and many people are made redundant, there is expected to be a second large spike in UC applications. This is likely to cause issues for households whose UC income falls significantly short of their expenditure. Citizens Advice expect a 30% increase in demand for their services as lockdown eases more.
For further advice, please click on the link below:
Are you 18 but under 25 and about to start University as a new entrant? If so, it is recommended that you have a meningitis vaccination prior to the start of term (ACWY vaccine) - please enquire at Reception.
You are eligible for a shingles vaccine if you are in your 70s. Patients remain eligible until their 80th birthday. Please contact reception to make an appointment.
Police forces have become aware of a fraud circulating targeting elderly and vulnerable members of the community.
Some people have received telephone calls from a caller who purports to be from a GP surgery and asks for an appointment to discuss the persons health or mobility needs. During the appointment, the older person is persuaded to buy mobility aids which are either unnecessary or inappropriate and always expensive.
If you receive a call like this, please check with your GP surgery first before agreeing to a visit.
Named Accountable GP
All patients at Mosborough Health Centre have a named accountable GP who is responsible for the patient's overall care at the Practice. Your named GP has been allocated to you by the Practice. If you have not yet been informed of your named GP, please ask at Reception. You have the option the request to change your named GP, but please remember you are still able to talk to or make appointments to see any of our doctors and nurses, not just your named GP.
Your Sheffield Health and Care Records
Please read the attached information regarding the sharing of your relevant personal data with health professionals in the Sheffield area.
Your Sheffield Health and Care Records
Your Data Matters campaign
Patients can set their opt-out preferences at: https://www.nhs.uk/your-nhs-data-matters/. They will need their NHS number and a valid email address or telephone number which is on the GP record or on the Personal Demographics Service database to register their decision to opt out. Patients who are unable to use the online facility can use a phone helpline to manage their choice - 0300 303 5678. A paper print-and-post form is also available: https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/other-ways-to-manage-your-choice/.
Medical Record Sharing
The GP, Health Visitor and School nurse will now have shared access to the GP records on the clinical system until a child is 6 years old. This access has been approved by the CCG Information Governance Group and the Caldicott Guardian.
Should you wish to opt out of your child's records being shared, please inform reception and you can be opted out of the automatic system. There may however be circumstances where if there are concerns that a child is being harmed or is at risk of harm, then information can be shared without parental consent.
Risk profiling: how your NHS records are used
This practice is taking part in a new NHS service that helps your family doctor (GP) to spot whether
you need more help to manage your health. The service is called “risk profiling”.
Using information from your health records, a secure NHS computer system will look at any recent
treatments you have had in hospital or at this surgery, and any existing health conditions that you
have, and alert your doctor to the likelihood of a possible future hospital admission. The clinical
Risk Stratification in General Practice team at the surgery will use the information to help you get early care and treatment where it is needed.
The information will be seen only by qualified health workers involved in your care. NHS security
systems will protect your health information and patient confidentiality at all times.
If you don’t want your information being used in this way, or have any other concerns, please
Improving care for vulnerable patients
This surgery will be participating in a care planning scheme to improve care for patients with multiple medical problems who may have many people helping to care for them and who are thought to be at risk of needing hospital care in the next year or two. The aim of the scheme is to help those patients enjoy life as much as they can and ensure that whenever possible care is provided at home. We know that this is what most people want.
As part of this scheme we want to ensure that our records of contact details are up to date, and that we have details of family members or carers that the patient might want us to contact should they become ill. We hope that you will help us to do this. If you are the relative or carer of a vulnerable patient and you change your contact details, please let us know.
Patients enrolled on the scheme will be offered a longer appointment for their annual review and will be provided with a personal care plan at the end of the appointment.
Accessible Information Standard
If you have any special communication needs (i.e. large print, easy read documents), please inform reception and we will note these on your records. You are able to request information in different formats. For further information visit www.easyhealth.org.uk The Department of Health also have resources that we can order on your behalf.