Due to exceptional circumstances, we are going to be very short staffed due to both clinicians and the admin team self isolating. We are hoping that this will only be for a short period, but we would be grateful if you could bear this in mind when contacting the surgery. Unfortunately we may need to postpone some appointments but we will be in touch to do so.
The Partners would like to update all of our patients on the proposed merger with Sothall Medical Centre.
There have been a number of changes recently to the way we work and, after much consideration of a wide range of factors we have decided not to continue to pursue this course and we will remain as we are.
We will continue to work closely and respectfully together as we currently already do and within our primary care network of local GP practices.
We are very proud to be part of a national clinical trial for COVID-19, to look for potential treatment for vulnerable people. If you are over 65 or over 50 with a health condition, we are sending you text messages about the study. You can find more information on the website https://www.phctrials.ox.ac.uk/principle-trial or call 0800 138 0880. We are also happy to help you with any questions. Thank you.
Changes we’ve made at Mosborough Health Centre to reduce spread of COVID-19 (Updated Oct 2020)
Thank you for your patience and support over the past 6 months. You will have seen many changes being put in place, and hopefully we will improve on these for the busier winter months.
Because the COVID19 virus is so easy to spread and can have devastating effects, we have had to change much of the way we work to reduce the risk of patients and staff coming into contact with this virus.
The changes include:
- Phone-first consultations. A nurse or doctor will get as much information about your problem as possible, and will arrange an appointment to see you if an examination is required. You will be asked to arrive at your appointment time and attend alone (unless you need a carer, friend or relative to assist you).
- New options to send and receive texts, photos and documents (including sick notes), plus the option for video consultations for those who like to see the clinician they’re talking to.
- Buzzer entry to the surgery. Our reception team will ask questions to check for COVID infection or exposure before entry to the main part of the building.
- Waiting room chairs removed and replaced by 5 plastic chairs, appropriately distanced and cleaned regularly. Leaflets, magazines and toys have been removed. Access to the patient toilet is limited.
- A glass screen at the main reception desk, to keep our reception team safe from exposure to any airborne virus.
- PPE and hygiene. Health care assistants, nurses and doctors will be wearing a mask, plastic apron and gloves when seeing patients at the practice. Aprons and gloves are changed, the furniture sanitised, and hands washed between each patient. All staff wear masks in the building, unless working on their own or more than 2 metres from colleagues. During the day, handrails, door handles, and commonly touched surfaces are cleaned regularly. Our evening cleaning team is ensuring spaces are professionally deep cleaned regularly.
- Face coverings. We are grateful to patients who wear a mask or face covering to attend their appointments. These help to protect us, just as our PPE protects our patients and colleagues.
- Electronic prescribing. Prescriptions are now all being sent to pharmacies by computer link, rather than by the traditional green paper prescriptions.
- New dedicated COVID clinics at Sloan medical centre and in Darnall for patients who may be infected with COVID to be seen. Where this is not possible, there is a dedicated room in the practice, accessed by a fire-door rather than the main entrance, with a strict cleaning procedure after use.
- New paramedic home visiting service. Glen Watson is an experienced clinician, who has worked for Yorkshire Ambulance Service for many years. He is now working for the local GP practices in our area, visiting our housebound patients who need to be examined as part of their assessment. GPs are still visiting patients with more complex needs.
- New local physiotherapy appointments. If you are ringing with a muscular, joint or spinal problem, our reception team will offer you an initial telephone appointment with a physiotherapist - often within a day or two. The physiotherapist can arrange to see, give advice, and refer on as needed. They will direct you back to us if you need a prescription or a GP review.
- We have run several successful flu clinics; however we have had to put strict social distancing measures in place including having a one way system in and out of the building. We are running several more clinics over the next 2 months.
Problems still to solve:
- Speed of answering the phones. We are now getting many more calls into the practice, and not just in the first couple of hours of the morning or afternoon. Currently we have two receptionists answering the phone, but we recognise the need for more receptionists and phones to deal with the calls more quickly. We have a small reception team and limited office space, so it is a work in progress currently. We are looking to set up a text service. To allow us to text patients that agree to this with their results and what action is needed. This will mean it is very important that we have your current mobile number, if you would like to receive your results by text.
- Managing increased demand. During the early weeks of the pandemic, we had less patients calling for help and unfortunately these people tended to be quite sick. As the months have gone on, we have been catching up with those who have delayed seeking help, as well as managing those waiting for specialist care, and the more normal GP problems including long-term condition checks, medicines monitoring, smears, baby checks, vaccinations. As you can imagine, a lot more people than usual are struggling with low mood, anxiety, and other mental health and social challenges.
- Safe workload. Remote consulting is a lot more demanding than the normal way of seeing and treatment of patients. Each clinician is covering more consultations a day than before the pandemic, but we cannot always deal with all requests the same day people ring in. We are lucky that our reception team are experienced and know most of our patients well. As GPs we have had to cap the number of bookable routine consultations to 26-30 per day per doctor, but each doctor will be doing additional work: calling patients about results and reviews, visiting housebound patients, speaking to hospital and community colleagues, doing paperwork (repeat prescriptions, test results, clinic letters and hospital discharge notes). In addition to this, the on-call doctor will speak to everyone who has an urgent problem (e.g. infections, mental or physical distress). As a minimum we have 3 GPs in a morning and 2 in an afternoon, but most days there are more.
- Staff needing to self-isolate for 14 days. This will be at no notice and can cause problems for other staff having to cover. We do now have a small number of laptops that allow remote working from home, but this can be limited if the staff member is ill or having to care for children or family.
- Zero tolerance to abuse. The vast majority of our patients are very kind, courteous and understanding. We often speak to people who are scared, in pain or distressed, and are trained to try to calm and help people find a solution and receive good quality care. Unfortunately we have had a small but growing number of contacts with angry and frustrated patients, resulting in swearing and threats of violence to reception and clinical staff, and damage to property. We are developing a fair and transparent process to set out what is and isn’t acceptable behaviour. Those patients who repeatedly abuse or threaten will need to re-register at another practice.
We are having to adapt quickly to a rapidly changing serious situation. Please continue to contact us if you have concern or problem you need our help with. We are open, but it is not ‘business as usual’ for the foreseeable future. If your problem could be safely dealt with by e.g. looking at the NHS Choices or government websites; speaking to a community pharmacist; contacting the council, a charity or support group; or other reliable resource, please continue to do this, as it will reduce pressures on the NHS.
Mosborough Health Centre
Welcome along to our surgery website where we hope you will find a wealth of information about our surgery and healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
One Click Away
Ordering a repeat prescription is just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
We are now able to offer free wi-fi to our patients and visitors. To access this, please look for NHS-WIFI when connecting and log in with your email address to gain access.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
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If you think you may have difficulty getting into the centre, please telephone before you come and a member of staff will be available to help you on arrival.
Friends and Family Test
The Friends and Family Test is a way of gathering feedback on the care you receive from us. To enable us to do this, we are asking patients visiting the surgery to complete a post card anonymously to give us an idea of how we can help to offer the best possible care. The post cards and the post box are located on the reception desk. Alternatively, please click on the Friends and Family Test button and complete the survey electronically.
(Site updated 15/11/2020)