Practice Policies

 Missed GP appointments cost the NHS on average £266 million a year which accounts for over 15 million missed appointments.

If you can’t attend your appointment, we ask you to cancel with as much notice as possible so it can be used for another patient.

It is preferable you give 24 hours’ notice but understand this is not always possible.

We have made cancelling appointments quick and easy. You can do this by:

• Emailing mosboroughhc@nhs.net
• Calling 0114 251 2630 where you can leave a voicemail on our mailbox. You will be given the option to press 1 for appointments and option 1 again to cancel. This avoids waiting in the queue.
• Using the link in your reminder text message (up to 1hour prior to your appointment)

PLEASE DO NOT USE EITHER OF THE ABOVE FOR ANY OTHER QUERY OR REQUEST

Cancellations notified less than 30 minutes before the designated appointment times will be marked as a did not attend (DNA).

We know people forget things, including forgetting to cancel appointments.

Repeatedly failing to attend booked appointments are a significant waste of NHS resources and we have a policy in place that runs every 12 months to ensure this is reduced. Each did not attend is documented in your patient record. Please see our policy below:

• After one DNA we will send you a text message.
• After two DNAs, we will send you a letter.
• After a third DNA we will arrange for you to meet with the practice manager, and we may remove you from the practice list.

If you feel you have been sent the above incorrectly, we are always happy to discuss it.

We ask that you arrive 5 minutes before your appointment.

If you arrive late, you may not be seen and will be asked to re-book.

If the GP agrees to see you, you may be asked to wait until the end of the clinic to reduce the impact on other patients.

Being on time is important because:

• It gives the clinician enough time to safely manage your problem.

It reduces the impact on the patients with appointment after you