Appointments

Everyone contacting us needs to provide some information on the reasons for need an appointment, and this is triaged by a GP before an appointment is made.

The GP will look at the information provided and make a decision about how to best address the issue.

We want a fairer system for everyone and to improve access to our services. It will give you more flexibility and choice, and ensures the right patient is seen by the right person, at the right time. It also avoids the 8am rush on the phones. 

We will be using a system called Accurx Total Triage so you may hear some of the team calling it that.

By completing a form via a unique link on our website, the NHS app or a link sent to your phone. If you are unable to fill out the link, please call reception and they can complete it on your behalf.

Every patient query will be looked at by a GP. It will be much quicker and easier to complete the online form than calling us.

You can still telephone us or visit us and one of our team members will complete the online form for you. Family members can also complete the form on your behalf.

Please ask questions! All the team at Mosborough Health Centre will be happy to talk about this in more detail, or point you in the direction of who can best help you.

Nurse, annual review and blood test appointments can be requested via the online form, or by calling reception. Routine appointments are available with a nurse at various times throughout the day. Demand for some appointment times can be high and you are advised to book in advance. Please inform the receptionist of the reason you wish to see the nurse at the time of booking, to ensure that adequate time is allowed for your appointment.

There are satellite hubs across Sheffield that offer GP appointments with ‘extended access’. These are located at many practices across the city, including Darnall Health Centre, Crystal Peaks Medical Centre and The Mathews Practice. Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.

Appointments run from 6.30 pm to 9.30 pm during the week, and between 9 am and 6 pm on a Saturday. This may suit your needs better if you are working during the week and can sometimes provide you with access to a GP or healthcare professional quicker. 

You may also be booked into a Hub appointment if Mosborough Health Centre has reached capacity, and you want to be seen that day.

If you are not in Sheffield, for example for work or holiday, we will ask you to attend a local service instead. We will not manage acute issues over the phone or send acute prescriptions to pharmacies outside of Sheffield. You can access local healthcare by registering as a temporary resident at a local GP, visiting the NHS 111 website, or by calling 111. 

We ask you to arrive 5 minutes early for your appointments. If you arrive late the clinician may not see you. We are strict about this because lateness can impact other patients and their safety.

If you can’t attend an appointment, we ask you to cancel as soon as possible so it can be offered to someone else.

If you cancel with less than 30 minutes notice, you will be marked as a did not attend (DNA).

You can cancel by:

• Using the link in your reminder text message (up to 1hour prior to your appointment)
• Calling the surgery and selecting the options to cancel an appointment and leave a message on our mailbox.
• Emailing syicb-sheffield.reception.mosboroughhc@nhs.net

PLEASE NOTE – any queries left on the email or mailbox that do not relate to cancelling appointments will be deleted and unactioned.

The Health Centre is involved in training medical and nursing staff before and after their professional qualification. You will be informed if a medical student is with the Doctor or Nurse at the time of your consultation and if you do not wish them to be present, please say so. It is perfectly acceptable for you to ask not to have a student present, and you will not be expected to justify your position.

We are also training GP registrars who are qualified doctors training to become GPs. As part of the ongoing training and assessment for the consultation skills of the GP registrars, patient consultations are occasionally recorded using video technology. You will be informed on booking an appointment, and further information with consent forms will be available when you attend the practice. You do not have to consent to being recorded if you do not wish to be.

The NHS takes failures to attend appointments very seriously. Last year alone we had over 1,200 wasted appointments.

Repeatedly failing to attend booked appointments are a significant waste of NHS resources and we have a policy in place that runs every 12 months to ensure this is reduced. Each did not attend is documented in your patient record. Please see our policy below:

1) After one DNA we will send you a text message to remind you of our practice policy.

2) After two DNAs, we will send you a warning letter.

3) After a third DNA we may arrange for you to meet with the practice manager, and we may remove you from the practice list.

If you feel you have been sent the above incorrectly, we are always happy to discuss it.